Support

How do I get help or contact the team?

Email us at team@naseeby.app. We aim to respond within 1–2 business days. For urgent safety concerns, please include "URGENT" in your subject line.

How does Naseeby work?

You register and get verified, then browse profiles at your own pace and send a connection request to someone you'd consider for marriage. When a request is accepted, the brother receives the sister's wali's contact so families can take things forward the halal way.

Do I need a wali?

Yes — a wali (guardian) is required for sisters' profiles. The wali confirms the sister once at sign-up, and can guide her from a dedicated dashboard. Contact is always routed through the wali.

Is my photo and personal information private?

Yes. Sisters' real names are encrypted and never shown publicly, photos are stored privately and blurred by default, and wali contact details are only shared when a connection is accepted — never while browsing.

How do I report or block someone?

Open the profile in the app, tap the flag icon to report or the block icon to block. Reports are confidential — the other person is never told who reported them — and our team reviews every one.

How do I delete my account?

In the app, go to Settings → Account → "Delete account…" and follow the steps. Full details are on our Account Deletion page.

Who can use Naseeby?

Naseeby is strictly for practising Muslim adults aged 18 and over who are serious about marriage. Age is verified at registration.